Privacy Policy

1. Introduction

Sunflower Cleaners ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or use our cleaning services.

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide

We collect personal information you voluntarily provide when requesting a quote or booking a service, including:

• Contact Information: Name, email address, phone number.
• Property Information: Home address, property type (apartment, house, etc.), square footage, number of bedrooms and bathrooms.
• Service Preferences: Cleaning type requested, preferred schedule, special instructions, pet information, and access details.

B. Information from Service Providers

If you are a cleaning professional applying to join or operating within our network, we may collect:

• Business Information: Business name, business address, EIN or tax identification number, and website URL.
• Licensing & Credentials: State or local business licenses, cleaning certifications, and proof of completed training.
• Insurance & Bonding: General liability insurance policy details, surety bond information, and workers' compensation coverage.
• Identity & Background: Name, government-issued ID for background check purposes, and references.
• Availability & Operations: Service area, availability schedule, team size, and types of cleaning services offered.

C. Information Collected Automatically

• Technical Data: IP address, browser type and version, device identifiers, operating system, and referring URLs.
• Usage Data: Pages visited, time and date of visits, time spent on site, and interactions with our quote form.

3. How We Collect Information

We collect information directly from you through our online quote form, phone calls, emails, and text messages. We also collect data automatically through our website using cookies and similar tracking technologies.

4. How We Use Your Information

We may use your information to:

• Provide accurate quotes based on your home size and service needs.
• Schedule, coordinate, and deliver cleaning services.
• Match you with the best available cleaning professional in your area.
• Communicate with you regarding your bookings, reminders, and follow-ups, including via text message and email.
• Process payments for services rendered.
• Improve our website, services, and customer experience.
• Respond to your inquiries and provide customer support.

5. SMS/Text Messaging

By opting in, you consent to receive SMS/MMS messages from Sunflower Cleaners, including quote request confirmations, reminders to complete your request, scheduling updates, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us at [email protected] or (404) 999-5521.

We do not sell, share, or disclose your phone number or SMS opt-in consent to third parties for marketing purposes.

6. Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Cleaning Professionals: Your name, address, contact information, and service instructions are shared with the assigned cleaning professional or team to perform the service you booked.
• Service Providers: Third-party vendors that support our operations, including website hosting, payment processing, scheduling software, and customer communication tools.
• Legal & Compliance: As required by law, regulation, subpoena, or court order.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Request a copy of the data we hold about you.
• Opt out of marketing communications at any time.
• Restrict or object to certain data processing.

To exercise your rights, email us at [email protected]. We will respond to your request within 30 days.

8. CCPA/CPRA Rights (For California Residents)

If you are a California resident, you have the right to:

• Know the categories and specific pieces of personal information we collect.
• Request deletion of personal information (subject to legal exceptions).
• Correct inaccurate information.
• Opt out of certain data sharing.
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, email [email protected].

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our business records, comply with legal obligations, and resolve disputes. Quote information for services not booked may be deleted after 12 months.

10. Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and restricted access. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised "Last Updated" date. Your continued use of the Site constitutes acceptance of the updated policy.

13. Contact Us

Sunflower Cleaners
Email: [email protected]
Serving the Greater Atlanta Area